Effective date: July 29, 2026
S&P Heating and Cooling ("S&P," "we," "us" or "our") respects your privacy. This Privacy Policy explains the types of information we may collect when you visit sandphvac.com, request service, call us or otherwise communicate with us, and how we may use and share that information.
Information we collect
We may collect information you voluntarily provide, including your name, telephone number, email address, service address, requested service, equipment or property information, and the contents of messages you send. Please do not submit payment-card numbers, Social Security numbers or other sensitive personal information through the website contact form.
Our website, hosting provider and security tools may automatically collect limited technical information, such as your IP address, browser and device type, referring page, pages visited, approximate location derived from an IP address, and the date and time of your visit. Cookies or similar technologies may be used to support basic website operation, security, performance and measurement.
How we use information
We may use information to respond to questions, schedule and provide service, prepare estimates, communicate about appointments or work, maintain business records, improve the website and customer experience, prevent fraud or misuse, comply with legal obligations, and protect our rights and the safety of others.
How we share information
We do not sell personal information. We may share information with employees, contractors and service providers that help us operate our business or website, such as website hosting, email, communications, scheduling, payment-processing or professional-service providers. These parties may use information only as needed to perform services for us or as permitted by law.
We may also disclose information when required by law, legal process or a governmental request; to investigate suspected fraud, misuse or security incidents; to protect legal rights or safety; or as part of a merger, financing, sale or transfer of all or part of the business.
Communications
If you provide a telephone number or email address, we may use it to respond to your inquiry and communicate about requested or ongoing services. Message and data rates may apply to text messages. You may ask us to stop nonessential communications at any time, although we may still send messages needed to complete a requested service or satisfy legal obligations.
Cookies and third-party services
You can control cookies through your browser settings, although disabling some cookies may affect website functionality. The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty, accounting, tax, insurance and legal requirements. We use reasonable administrative and technical safeguards, but no website, email or storage system can be guaranteed completely secure.
Your choices
You may contact us to request access to, correction of or deletion of personal information you have submitted, subject to applicable law and legitimate business recordkeeping needs. We may need to verify your identity before completing a request.
Children's privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.
Changes to this policy
We may update this Privacy Policy periodically. Any revised policy will be posted on this page with a new effective date. Your continued use of the website after an update means the revised policy applies to information collected after that update.
Contact us
Questions or privacy requests may be directed to S&P Heating and Cooling at service@sandphvac.com or 423-353-0241.